Answers for attendees & organizers
Frequently Asked Questions
Quick help for using OurTownEvent.com — from finding events to listing and promotion.
Last updated: 21 September 2025
For users & organizers
Welcome
This FAQ covers the most common questions about OurTownEvent.com — discovering events, listing your own, tickets, safety, and support. If you don’t see your answer here, reach out any time.
General Questions
?What is OurTownEvent.com?
OurTownEvent.com is your local event discovery hub — connecting communities, organizers, and attendees. Find concerts, festivals, food fairs, sports, and neighborhood events in one place.
?Is OurTownEvent.com free to use?
Yes! Browsing is free. Organizers can list basic events for free, with optional paid upgrades for extra visibility.
?How do I find events in my area?
Enter your city or ZIP, or browse categories like music, sports, art, or community. Search within a 10–50 mile radius of your location.
?Do I need an account to use the site?
You can explore without logging in. Creating an account lets you save favorites, follow organizers, and get personalized recommendations.
?What types of events can I find?
Learning, networking, entertainment, fitness, and more — there’s something for everyone.
Event Organizers
?How can I list my event?
Click the “ADD Event” button at the top. Fill the details (title, description, date, venue, category, ticket link). After a quick review, your event goes live. Our AI assists with categories and promotion.
?Are there fees for listing events?
Basic listings are free. Featured/promoted listings incur a small fee to boost your visibility on the homepage and in search.
?How long does it take for my event to appear?
Most events go live within 24 hours after review.
?How does your AI help?
It analyzes your event details and suggests optimal categories, timing, and promotion strategies to reach the right audience.
?Can I edit or cancel my event after posting?
Yes — log in and open “My Events.” You can edit details, change dates, or unpublish.
Attendees
?How do I buy tickets?
On the event page, use “Buy Tickets” or “Register”. You’ll be redirected securely to the organizer’s ticketing platform.
?What if an event is canceled or rescheduled?
Updates appear as soon as organizers make changes. Check the event page or your confirmation email for the latest info.
?Can I get a refund?
Refunds are handled by the organizer or ticket provider. Please contact them directly for their policy.
Safety & Community
?How do you verify event organizers?
We review all submissions and flag suspicious or duplicate listings to keep the platform safe and reliable.
?What if I notice incorrect information or spam?
Use the “Report Event” button on the event page. Our team will review promptly.
Support & Contact
?How do I contact support?
Go to Contact Us on OurTownEvent.com and submit your inquiry — listing support, category fit, promotions, partnerships.
?How quickly will I hear back?
We typically reply within 24 hours.
?What can support help with?
Listing support, category recommendations, event promotions, partnerships, and general platform questions.
?Do you offer promotional services beyond the platform?
Yes — reach out via Contact Us and we’ll discuss options with you.
Technical Questions
?What area does the site cover?
You can search within a 10–50 mile radius to find activities in your local area and nearby communities.
?Is it mobile-friendly?
Yes — the platform works across phones and tablets.
?Is my personal information secure?
We take privacy and security seriously. See our Privacy Policy for details.
Partnerships & Business
We’re open to partnerships and collaborations. Please reach out through the Contact Us page to discuss opportunities.
Contact Us
Questions or requests? Email support@ourtownevent.com or partners@ourtownevent.com.