Help Center
How can we help?
Quick answers and step-by-step guides for users & organizers.
Last updated: 21 September 2025
Getting Started
Create an account
Sign up with your email and verify your address.
Find events near you
Use search & filters by date, city, or category.
List your event
Organizers can publish events with images & tickets.
Manage bookings
Track attendees, refunds, and notifications.
Account & Security
Reset password
Use “Forgot password” on the sign-in screen and follow the email link.
Enable 2-Factor Authentication
Go to Settings → Security → 2FA and follow the instructions.
Listings & Organizers
Create a listing
Dashboard → “Create Event” → fill title, dates, venue, images, tickets.
Promote your event
Use featured placements and shareable links with UTM tracking.
Payments & Refunds
Payout schedule
Payouts follow your connected processor’s settlement timeline.
Refund policy
Organizers define refund windows; canceled events must be refunded.
Troubleshooting
- Clear cache/cookies and try an incognito window.
- Disable extensions that modify pages.
- Check dashboard status and resubmit if needed.
Contact Support
Email support@eventai.example